Payment and Cancellation Policy

Payment Policy

Payments must be made by Visa, MasterCard, American Express or in cash. A surcharge will apply to American Express cards at 2.5%.

To make a Booking, a non-refundable deposit of 50% of the Booking Fee must be paid to Rae’s in advance. The balance of the Booking Fee is payable by you upon arrival to the hotel.

Christmas & Easter Seasons require a full non-refundable deposit at time of booking.

Cancellation Policy

Cancellation, Amendment and No-Show Policy (Outside of Festive Seasons & Special Events):

Due to the boutique nature of our 7-roomed property, we are limited in our flexibility to cancel or amend reservations.
With this in mind, all reservations require a 50% non-refundable deposit at time of booking and if you cancel or amend your reservation:
(a) More than 30 days prior to your arrival date, you will receive hotel Booking Credit equivalent to your deposit, or you may amend your dates for a suitable time in the future subject to availability.
(b) 30 – 15 days prior to your arrival date, your 50% deposit will be forfeited.
(c) Within 14 days of your arrival date, your 50% deposit will be forfeited and you will be charged a cancellation fee equivalent to your total stay less your deposit paid.

Festive Seasons & Special Event Cancellation, Amendment and No-Show Policy

– A full non-refundable deposit is required at time of booking
– No cancellations or amendments may be made

– Christmas Season is from 20th December to 20th January of each year.
– A 5-night minimum stay is in place over this time

– 2022 Easter Season is from Easter Friday to Easter Monday each year.
– A 4-night minimum stay is in place over this time

Should you wish to change, amend or cancel your Booking or any Additional Services please kindly contact us by email at contact@raes.com.au or by telephone on +612 6685 5366.